Shipping, Cancellations & Return Policy
About This Website
reallywanders.com is the official brand website of WanderS. This website is not a webshop. We do not process direct-to-consumer orders, and no shipping, cancellation, or return requests can be handled through this site.
WanderS products are available through our authorized marketplace partners and resellers.
Purchased Through a Marketplace or Reseller?
If you purchased a WanderS product through a marketplace (such as Amazon, Bol.com, or another platform) or through one of our resellers, all shipping, cancellation, and return matters are handled by that seller under their policies.
Please follow these steps:
- Go to the marketplace or seller where you placed your order.
- Use their order page or customer service to arrange shipping questions, cancellations, returns, or refunds.
- Follow the return instructions provided by that seller.
This is the fastest way to resolve your request, as the seller manages your order, payment, and delivery.
Still experiencing issues after contacting the seller? If your issue remains unresolved, we are happy to help. Please complete our contact form and include your order number, the marketplace or seller name, and a short description of the issue.
Complete the contact form here
Business Partners (B2B)
Are you an existing WanderS business partner? All information regarding shipping terms, order cancellations, and returns is available in your business account.
Log in to your business account
Interested in business pricing?We welcome new retail and distribution partners. Click below to learn more about wholesale pricing and partnership opportunities.
Learn more about business pricing
Questions?
For any other questions about WanderS products or partnerships, please reach out via our contact form. We aim to respond within 2 business days.