Refund policy


Effective date: [03-07-2026] 

This Refund Policy applies to business (B2B) orders placed through www.reallywanders.com. It forms part of our Terms & Conditions and should be read together with our Shipping, Cancellations & Return Policy. [link both] 

Purchased a WanderS product as a consumer? Consumer sales take place exclusively through authorized marketplaces and resellers. Returns, refunds, and statutory withdrawal rights for consumer purchases are handled by the seller where you placed your order, under their policies. If your issue remains unresolved after contacting the seller, please reach out via our contact form.  

1. Reporting Damage, Defects, or Wrong Items 

Please inspect your order immediately upon delivery. Transport damage, defects, incorrect items, or missing items must be reported within 48 hours of delivery, with supporting evidence such as photos or videos of the product and packaging. 

Once verified, we will offer a refund, replacement, repair, or credit, whichever is most appropriate. In these cases, we cover the return shipping costs and provide a prepaid return label where a return is required. 

2. Standard Returns 

For returns not related to damage or defects, you may request a return within 48 hours of receiving your order. To be eligible, the item must be: 

  • Unused and in the same condition you received it
  • In its original, undamaged packaging with all tags, accessories, and documentation included
  • Accompanied by the invoice or proof of purchase (your order number is sufficient) 

For standard returns, return shipping is at your cost and a restocking fee may apply, as set out in our Terms & Conditions. Any applicable fees will be confirmed before you ship the return. 

3. How to Start a Return 

  1. Email support@reallywanders.com with your order number, the item(s) concerned, and the reason for return. For damage or defects, include photos or videos.
  2. Wait for our confirmation. If your return is accepted, we will send you return instructions and, where applicable, a return shipping label.
  3. Ship the item to the return address provided in our instructions: [INSERT RETURN ADDRESS]. 

Items sent back without an approved return request will not be accepted. Depending on the product, returns may need to go to our EU warehouse or another designated location, so please always wait for our instructions before shipping. 

4. Non-Returnable Items 

The following cannot be returned: 

  • Custom or personalized products, including special orders and items produced to your specification
  • Items sold as clearance or final sale, where indicated at the time of order
  • Hazardous materials, flammable liquids, or gases
  • Products that have been used, installed, resold, or altered 

If you are unsure whether your item is returnable, contact us before ordering or before shipping a return. 

5. Exchanges 

The fastest way to receive a different item is to request a return for the item you have and place a new order for the item you want once your return is accepted. 

6. Order Cancellations 

Orders may be canceled within 24 hours of placement for a full refund. Cancellations after 24 hours are not guaranteed, particularly for orders already in production or transit, and may involve return shipping and restocking fees. See our Terms & Conditions for details. [link] 

7. Refunds 

We will notify you once we have received and inspected your return, and confirm whether the refund is approved. If approved, the refund is issued automatically to your original payment method within 10 business days. Where payment was made by bank transfer, we may request your bank details to process the refund. 

Please note that your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@reallywanders.com. 

Refunds cover the product price. Original shipping costs are refunded only when the return is due to our error, such as damaged, defective, or incorrect items. 

8. Questions 

For any questions about returns or refunds, contact us at support@reallywanders.com. Please include your order number so we can help you quickly.