Shipping policy
Effective date: [03-07-2026]
This Shipping Policy applies to business (B2B) orders placed through www.reallywanders.com. It forms part of our Terms & Conditions and should be read together with our Refund Policy and our Shipping, Cancellations & Return Policy. [link all]
Purchased a WanderS product as a consumer? Consumer orders are shipped and handled by the marketplace or reseller where you placed your order. Please contact that seller for shipping questions and tracking.
1. Where We Ship From
Depending on the product and stock location, your order may ship from:
- Our EU warehouse (The Netherlands): for stocked items.
- Directly from our manufacturers in Asia: for made-to-order and direct-supply items, which ship straight from the factory.
Orders containing items from multiple locations may arrive in separate shipments. You will receive tracking information for each shipment; you are never charged extra for split deliveries.
2. Shipping Methods and Rates
Available shipping options and rates are shown at checkout or confirmed with your order. We offer:
- Standard shipping (sea/land): cost-effective option for larger orders and non-urgent restocking.
- Express shipping (air): faster option for urgent orders.
We do not charge any markup on shipping. Costs are passed on transparently at the rates we receive from our carriers and freight partners.
3. Lead Times and Delivery
Lead times and delivery timelines are not fixed. They depend on the product, your requirements, stock availability, production schedules, and the shipping method chosen. The applicable lead time and delivery estimate for your order are agreed and confirmed at the time the order is placed, and stated on your order confirmation.
Confirmed estimates are given in good faith but are not guaranteed delivery dates; delays caused by carriers, customs, port congestion, or other third parties are outside our control. If a significant delay occurs, we will inform you as soon as possible.
4. Incoterms, Duties, and Taxes
Unless agreed otherwise in writing, shipments are made under the incoterm agreed at the time of order and stated on your order confirmation.
- Deliveries within the EU: no import duties apply. VAT is charged or reverse-charged according to your billing details and VAT number.
- Deliveries outside the EU: you are the importer of record and responsible for import duties, taxes, and customs clearance in your country, unless agreed otherwise.
Please ensure your business and VAT details in your account are accurate, as these are used for customs documentation and invoicing.
5. Tracking
Once your order ships, you will receive a shipping confirmation with tracking details. For freight or direct-from-manufacturer shipments, tracking may become available only after the carrier's first scan. If you have not received tracking details after your dispatch notice, contact us and we will follow up with the carrier.
6. Delivery and Inspection
Please ensure someone is available to receive the delivery at the address provided, especially for freight shipments, which may require assistance with unloading. Inspect your order upon receipt. Transport damage, defects, incorrect items, or missing items must be reported within 48 hours of delivery, with photos or videos of the product and packaging. See our Refund Policy for the full procedure. [link]
7. Address Changes and Failed Deliveries
To change a delivery address, contact us as soon as possible at support@reallywanders.com. Address changes are not guaranteed once an order has shipped. Additional costs resulting from an incorrect address provided by you, refused delivery, or repeated failed delivery attempts may be charged to you.
8. Questions
For any shipping questions, contact us at support@reallywanders.com with your order number.