Terms & Conditions of Our Company


These Terms & Conditions govern your access to and use of the WanderS B2B platform and any transactions made through our website. 

Legal Entity: WanderS is operated by N.S. Menko Holding B.V., registered in The Netherlands. 
 Website: www.reallywanders.com 
 Email: info@reallywanders.com 

By using our site or placing an order, you confirm that you have read, understood, and agreed to these terms. 

 1. Business Use Only 

WanderS is strictly a business-to-business (B2B) platform. By registering or placing an order, you confirm: 

  • You represent a registered business entity.
  • You are authorized to act on behalf of that business.
  • Purchases are intended for resale or commercial use. 

We do not sell to consumers or for personal use. 

 2. Account Registration & Security 

To access product pricing and make purchases, you must register an account. 
 You agree to: 

  • Provide complete and accurate company information.
  • Keep your login credentials secure and confidential.
  • Accept full responsibility for activity under your account. 

Note: New accounts will be manually reviewed before activation. We reserve the right to deny or deactivate accounts that do not meet our eligibility criteria. 

 3. Website Usage 

You may use this website only for lawful commercial purposes. You agree not to: 

  • Copy, scrape, or reverse-engineer any content or functionality.
  • Upload harmful content such as viruses or malware.
  • Post false, defamatory, infringing, or misleading material.
  • Use images, descriptions, or data without permission. 

All website content, including product listings, imagery, logos, and structure, is the intellectual property of WanderS or its licensors and may not be reused without written consent. 

 4. Orders, Pricing & Payments

Orders: 

  • All prices are shown excluding VAT/sales tax and shipping, unless noted otherwise.
  • Orders are subject to availability and confirmation.
  • We may cancel or modify orders if stock, pricing, or misuse issues arise. 

Payments: 

  • New customers are required to pay in full at checkout.
  • Returning or larger accounts may apply for net terms (e.g., Net 30), pending approval.
  • Accepted payment methods include Shopify Checkout and direct bank transfer. 

 5. Shipping Terms 

Shipping options and rates are shown at checkout. We offer both standard (sea/land) and express (air) options. 

  • Lead times vary by item and supplier and are communicated per product.
  • Products may ship from our EU warehouse or directly from manufacturers in Asia.
  • We do not charge any markup on shipping; costs are passed on transparently. 

For full details, including incoterms, shipping responsibilities, tracking, and handling timelines, please refer to our [Shipping, Cancellation & Returns Policy]. 

 6. Returns, Claims & Cancellations 

Damage or Defects: 

  • Must be reported within 48 hours of delivery with supporting evidence (photos/videos).
  • We may offer a refund, replacement, or other solution at our discretion. 

Warranty:

  • Products may carry a limited warranty of 1–2 years depending on the product and XP level.
  • Warranty covers manufacturer defects only, not misuse or normal wear and tear. 

Order Cancellations: 

  • Orders may be canceled within 24 hours for a full refund.
  • Cancellations after 24 hours are not guaranteed and may involve return shipping and restocking fees. 

Full return steps and warranty claim instructions are included in our [Shipping, Cancellation & Returns Policy]. 

 7. XP Program (Tiered Pricing & Perks) 

Our XP Program is designed to reward loyal B2B customers with: 

  • Volume-based discounts
  • Promotional free shipping offers
  • Warranty upgrades and service perks 

Details of your current XP level and applicable benefits are available upon login or by request. 

Note: We are evaluating the legal implications of offering variable warranty terms based on XP tier. For now, all warranties will comply with minimum statutory requirements applicable in your country. 

 8. Right to Refuse Service 

We reserve the right to: 

  • Reject any registration or order that violates these terms.
  • Cancel suspected fraudulent or abusive orders.
  • Suspend or terminate accounts that misuse the platform or violate policies. 

 9. Limitation of Liability 

To the fullest extent allowed by law: 

  • WanderS is not liable for indirect, incidental, or consequential damages.
  • We are not responsible for delays or loss due to carriers, customs, or third-party services.
  • Our maximum liability shall not exceed the amount paid for the relevant product(s). 

Question for internal legal: Should this clause refer to specific sections of the Dutch Civil Code (e.g., "Burgerlijk Wetboek") for full enforceability? 

 10. Governing Law & Jurisdiction 

These Terms & Conditions are governed by Dutch law. 
 Disputes arising from use of the site or any transactions with WanderS shall be resolved in the courts of The Netherlands unless required otherwise by applicable law. 

 11. Changes to These Terms 

We may update these Terms & Conditions at any time. 
 Changes will be posted on this page with an updated effective date. Continued use of the platform implies acceptance of the revised terms. 

 12. Contact Information 

For questions about these terms or legal matters, contact: 
 📧 info@reallywanders.com (General inquiries, business requests) 
 📧 support@reallywanders.com (Customer service, order-related questions) 

Company Name: N.S. Menko Holding B.V. 
 Address: Kleibultweg 101, 7575 BW Oldenzaal, The Netherlands 
 Chamber of Commerce No.: 06086538